jobapplier

Team Leader

Virtual Staffing Solutions

Skills

Required

  • BPO
  • drive KPIs

Responsibilities

  • Manage day-to-day team activities, including task delegation and performance monitoring.
  • Coach and mentor team members to improve performance and behavior.
  • Develop and implement strategies to achieve team and organizational goals.
  • Conduct training and development programs for team members.
  • Monitor and report on team performance metrics.

Requirements

  • Minimum 2 years of experience as a Team Leader in the BPO industry.
  • Excellent communication, leadership, and interpersonal skills.
  • Proven ability to manage retention and attrition, and drive KPIs.
  • Strong client relations management skills.Minimum 2 years of experience as a Team Leader in the BPO industry.
  • Excellent communication, leadership, and interpersonal skills.
  • Proven ability to manage retention and attrition, and drive KPIs.
  • Strong client relations management skills.

Preferred

  • Experience in the travel or sales account is a plus.