HRIS Administrator - Onsite Cebu

The HR Call Center Representative serves as a primary resource for employees, managers, internal and external business partners, as well as other third-party entities regarding inquiries related to Human Resources in general and across domains of benefits, compensation, HR policies, HR systems and more.

Responsibilities

• Job Functions 1.Manages full-cycle job posting, background checks and assessments, onboarding, PAN creation and updates, I-9 verification, and first-day readiness.
• 2.Manages full-cycle terminations, UKG submission, paperwork, exit interviews, and unemployment.
• 3.Provide quality customer service in response to inquiries made via phone or email from employees, managers, and external business contacts.
• 4.Identify and assess customers’ needs.
• Work efficiently to resolve and close tickets accurately and timely 5.Use procedures, policies, knowledge database and other reference materials to assist in answering inquiries 6.Initiate outbound calls to follow up on various incomplete items 7.Prepare employment related documents, such as change notices and employment agreements as needed Non-Essential Job Functions 1.Perform related administrative duties such as preparation of reports, special projects and other duties as required 2.Assisting with in-office events.
• 3.Covering the front desk in the Camarillo office.
• 4.All other duties as assigned.

Requirements

• Core Competencies 1.Excellent verbal and written communication skills.
• 2.Must have the ability to maintain confidentiality 3.Strong customer service orientation.
• 4.Must be proficient in Microsoft Word, Excel, Outlook, and PowerPoint 5.Must be detail oriented, with the ability to multitask and prioritize tasks to meet deadlines.