Retention Specialists

Responsibilities

• Handle customer inquiries regarding account closure or cancellation.
• Identify customer concerns and provide tailored retention solutions.
• Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.
• Promote relevant products, services, and account benefits.
• Meet retention, sales, and customer satisfaction targets.
• Accurately document customer interactions and account updates.

Requirements

Skills, Knowledge & Expertise

• Proven sales, retention, or account management experience.
• Strong ability to influence, negotiate, and overcome objections.
• Excellent communication and active listening skills.
• Customer-focused with strong problem-solving abilities.
• Ability to build rapport and maintain positive customer relationships.

Preferred

• Experience in banking, financial services, or contact center environments is an advantage.