Customer Service Representatives

Job Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer concerns, complaints, and inquiries efficiently and effectively.
• Document customer interactions and maintain accurate records in the system.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction targets.

Job Qualifications

BPO experience is preferred but not required

• Background in healthcare administration, customer service, or a related field is a plus.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
• Willing to work on Weekends and Holidays