Customer Service Representatives

Job Responsibilities

• Receive, review, and process data entry and enrollment requests based on established procedures and guidelines.
• Accurately enter and update customer demographic, payment, and enrollment information in designated systems.
• Process address changes and ensure contact and mailing information is updated correctly.
• Process Electronic Funds Transfer (EFT) enrollment requests and accurately record banking and payment details.
• Review submitted forms and supporting documents for completeness and accuracy.
• Validate data entries to minimize errors and maintain accurate records.
• Identify incomplete or inconsistent information and coordinate necessary clarifications or escalations.
• Maintain organized records of completed transactions and processed requests.
• Manage assigned workloads and queues to ensure timely processing of requests.
• Meet established quality, accuracy, productivity, and turnaround time targets.
• Follow company policies, data privacy requirements, and established quality standards.
• Participate in coaching and process improvement activities to enhance overall performance.

Job Qualifications

• At least 6 months of experience in customer service, healthcare, dental, or call center operations.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office applications, CRM, and practice management systems.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.