Customer Service Representatives

Virtual Staffing Solutions

Responsibilities

Handle inbound and outbound customer calls in a professional and courteous manner.
Provide accurate information regarding products, services, policies, and procedures.
Resolve customer concerns, complaints, and inquiries efficiently and effectively.
Document customer interactions and maintain accurate records in the system.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction targets.

BPO experience is preferred but not required Background in healthcare administration, customer service, or a related field is a plus.
Ability to manage time effectively and stay organized in a fast-paced environment.
Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
Background in healthcare administration, customer service, or a related field is a plus.
Ability to manage time effectively and stay organized in a fast-paced environment.
Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.