Property Ops Coordinator

• Property Management exp Handles high call volume, resolves issues efficiently, and remains professional under pressure.
• Inbound/Outbound Call Experience Workload Capacity Email/Chat/Ticket Experience Escalation Handling Communication Organization/Case Management

Responsibilities

• Confidently conducts outbound calls, handles objections, and drives customer action.
• Manages multiple channels, prioritizes workload, and communicates clearly in writing.
• De-escalates difficult situations, knows when to escalate, and follows proper process.
• Communicates clearly, provides proactive updates, raises concerns appropriately, and follows through on commitments.
• Prioritizes tasks, maintains accurate documentation, and ensures timely follow-ups.
• Demonstrates relevant property management knowledge and stakeholder coordination.
• Handles collections professionally, negotiates payment solutions, and understands eviction processes.
• Negotiates effectively, overcomes objections, and influences customer decisions.
• Understands KPIs, takes ownership of performance, and consistently drives results.

Requirements

• Adapts well to overnight shifts and maintains productivity, attendance, and reliability.