Medical Billing Representatives

Responsibilities

• Confer with patients by telephone to answer inquiries regarding medical billing and payments Assist patients in processing payments and updating account information to ensure that medical claims will be processed and settled flawlessly Obtain details of complaints and disputes and ensure that this will be escalated to the accounts management for resolution Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments Job Qualifications: At least 6 months BPO healthcare billing experience is a must Has knowledge in insurance plans Must be able to read eligibility of benefits and denials Excellent communication and comprehension skills Computer literate, in encoding, and word-processing