Customer Service Representatives

Virtual Staffing Solutions

Skills

Handle inbound customer inquiries and priority service appointment requests via phone, email, chat, and customer portals.
Schedule, reschedule, and cancel service appointments in coordination with capacity planners and dispatch teams.
Resolve customer concerns related to billing, technician ETAs, scheduling, and services, escalating unresolved issues when necessary.
Maintain accurate customer records, process invoices, and prepare required reports.
Coordinate with Sales, Service Coordinators, and Dispatch to ensure scheduling accuracy and timely customer service.

At least two years of experience in customer service or a customer-facing role.
Experience using customer service, billing, or payment-related systems in an administrative office environment.
Excellent customer service, communication, and interpersonal skills.
Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
Ability to work independently and collaboratively, make sound decisions, and prioritize tasks effectively.