Customer Service Representative

Responsibilities

• Run outstanding orders report Research order notes and history Confirm physician and order details Call to request prompt return of signed orders Initiate change orders Remedy returned non-compliant orders Escalate remaining order issues to agency staff Qualifications: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy and basic knowledge in excel Phone skills, including familiarity with complex or multi-line phone systems Expertise in the customer service area they focus in, such as healthcare is a plus Ability to analyze data and situation and proceed based on process and able to recommend for a solutions Hard-working and able to commit to the tasks assigned and job responsibilities No issues in attendance Debt Collection Experience Health Care or Insurance Experience Abilities to think outside of the box Attention to details Quick thinker Great Listening skills