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Medical Receptionists

Virtual Staffing Solutions

Responsibilities

  • Collect complete patient demographic information, including full name, address, email, phone numbers, and complete insurance details such as ID/policy number and guarantor information.
  • Verify the patient’s preferred pharmacy and imaging center in QuickView.
  • Verify patient demographics and insurance information during every call.
  • Make reminder calls for scheduled appointments.
  • Call patients to schedule or confirm follow-up appointments.
  • Collect all copays and outstanding balances.
  • Call patients to remind them of outstanding balances and upcoming appointments and collect balances before ending each call when applicable.
  • Review scheduling guidelines and schedule notes before booking appointments.
  • Collect complete patient messages and forward them to the appropriate medical team Perform other duties as assigned.

Requirements

  • At least 6 months of BPO experience.
  • Excellent communication, comprehension, organizational, and multitasking skills.
  • Strong customer service and problem-solving skills.

Preferred

  • Previous experience in a healthcare account or program is preferred.
  • Experience using Electronic Health Records (EHR) systems is an advantage.