Customer Service Representatives

Job Responsibilities

• Handle inbound customer inquiries and priority service appointment requests via phone, email, chat, and customer portals.
• Schedule, reschedule, and cancel service appointments in coordination with capacity planners and dispatch teams.
• Resolve customer concerns related to billing, technician ETAs, scheduling, and services, escalating unresolved issues when necessary.
• Maintain accurate customer records, process invoices, and prepare required reports.
• Coordinate with Sales, Service Coordinators, and Dispatch to ensure scheduling accuracy and timely customer service.

Job Qualifications

• At least two years of experience in customer service or a customer-facing role.
• Experience using customer service, billing, or payment-related systems in an administrative office environment.
• Excellent customer service, communication, and interpersonal skills.
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
• Ability to work independently and collaboratively, make sound decisions, and prioritize tasks effectively.