Team Leader - Onsite Ormoc

Team Leader

Job Description

Leads daily operations, drives team performance, and coaches members to achieve targets and improve skills.

Responsibilities

Managing the day-to-day activities of the team.

Coaching for

• performance and behavior. Motivating the team to achieve organizational goals
• .

Developing and implementing a timeline to achieve targets. Delegating tasks to team members.

Conducting

training of team members to maximize their potential.

Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Skills, Knowledge and expertise

Minimum of 2 years' experience as a Team Leader in the BPO Industry

Excellent Communication and Leadership skills.

Can Manage Retention and Attrition

Can drive and meet account specific KPI's