Customer Service Representatives (Work at Home)

Qualifications

• Must have at least 6 months of customer service related work experience
• Strong verbal communication, active listening, and interpersonal skills.
• Tech-savvy; can easily learn and navigate CRMs and payment processing tools.
• Strong attention to detail and ability to follow compliance guidelines.
• Priority given to Active Duty Military Spouses and Family Members or from the MSEP initiative.
• Must be able to provide own equipment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through telephone, email, and other approved communication channels.
• Identify and understand customer needs by actively listening, asking appropriate questions, and clarifying information.
• Provide accurate information regarding products, orders, policies, services, and other customer inquiries.
• Resolve customer concerns by researching issues, identifying appropriate solutions, and escalating matters when necessary.
• Maintain a courteous, empathetic, and professional demeanor during all customer interactions.
• Handle difficult or escalated customer interactions appropriately and in accordance with established procedures.