jobapplier

Team Leader - Onsite Ormoc

Virtual Staffing Solutions

Skills

Required

  • BPO

Responsibilities

  • Managing the day-to-day activities of the team.
  • Coaching for performance and behavior.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Conducting training of team members to maximize heir potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Requirements

  • Minimum of 2 years' experience as a Team Leader in the BPO Industry
  • Excellent Communication and Leadership skills.
  • Can Manage Retention and Attrition
  • Can drive and meet account specific KPI's

Preferred

  • Preferably with Healthcare account experience