Customer Service Representatives

Responsibilities

• Provide accurate information about products, services, and policies
• Maintain thorough and accurate customer records using CRM tools

Escalate complex issues to appropriate departments when necessary

Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rates

Job Qualifications

• Previous customer service experience is a plus
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Ability to multitask and manage time effectively in a remote work environment