Specialist - Site Operations

To manage end-to-end city operations for Employee Transport Business in Mumbai, ensuring strong financial performance, high customer satisfaction, efficient operations, technology adoption, and people development in line with Mahindra Logistics standards.

Responsibilities

• Manage city-level B2B operations, revenue, and margins for employee transport services.
• Ensure smooth daily operations, adherence to SLAs, and control of trip delays and deviations.
• Lead strategic initiatives, including deployment and operations of EV fleet.
• Drive customer satisfaction through effective service delivery and issue resolution.
• Ensure adoption of technology-enabled processes, including e-billing and operational systems.
• Manage and develop operations teams and vendors, with focus on safety, compliance, and diversity.
• Coordinate with internal stakeholders for finance, technology, HR, and compliance requirements.

Requirements

• Experience in city or regional operations within employee transport, logistics, or mobility services.
• Strong customer handling and stakeholder management skills.
• Ability to lead teams and manage multiple vendors.
• Comfort with technology-driven operations and digital processes.