Assistant General Manager - Operations

Job Description – Assistant General Manager, Operations

Role Overview

Responsible for managing and driving Flipkart operations across PAN India, ensuring operational excellence, SLA adherence, and effective stakeholder management.

Key Responsibilities

• Manage and oversee Flipkart operations across PAN India.
• Drive end-to-end logistics operations, including Inbound, Outbound, Dispatch, and Returns.
• Ensure achievement of customer-agreed SLAs, KPIs, and operational targets.
• Lead regional operations teams and drive operational efficiency.
• Monitor performance metrics, identify gaps, and implement corrective actions.
• Manage client relationships and ensure effective stakeholder coordination.
• Drive process standardization, productivity improvement, and cost optimization.
• Ensure compliance with operational processes, quality, and safety standards.
• Develop and mentor operations teams to achieve business objectives.

Experience & Skills Required

• Proven experience in managing Flipkart operations across PAN India is mandatory.
• Strong expertise in end-to-end logistics and supply chain operations.
• Experience in multi-location operations management and large team handling.
• Strong client management, stakeholder management, and problem-solving skills.
• Ability to drive operational performance across multiple locations.