Executive - Control Tower

Executive - Control Tower

• SDD / NDD (Same Day Delivery / Next Day Delivery):
• Hands-on experience in managing and executing quick commerce operations - particularly SDD / NDD
• Familiar with nomenclatures of Last Mile operations
• Manage and enable timely pickup and delivery operations on real-time basis in close co-ordination with client / relevant stakeholders (internal & external)
• Smart personnel who can identify and address root cause for losses due to process miss/SOP deviation at site / client level
• Have strong regular connect with Ops team / client / delivery associates and other stakeholders for timely execution of delivery and pickup operations
• Have good rapport with all necessary stakeholders including driver / delivery associates / vehicle vendors / courier partners to effectively coordinate timely operations
• Have regular, specific meetings/briefings with internal and external stakeholders and continuously coach and guide Ops for performance improvement
• Coordinate with clients to have the disputes resolved on case-to-case basis including reversal of losses
• Ensure SOP is followed at RTO/RVP process desk, effectively manage undelivered / rejected shipments
• Plan and consistently achieve in-house timing targets (measured in seconds) for every order
• Experience in daily audit of inventory and staging orders
• Comfortable in excel/MS Office
• Languages known - Kannada (native preferred), English, Hindi (First 3 languages mandatory), Telugu, Tamil (last 2 - good to have)
• Local travel might be needed based on client / Business requirements within BLR
• Familiarity with BLR geographical areas / pincode mapping would be an added advantage