Associate - Site Operations

• Manage daily employee transport operations, including pick-up and drop services.
• Coordinate with transport vendors, drivers, and fleet supervisors to ensure vehicles are deployed as per schedules.
• Monitor vehicle movement, route adherence, delays, cancellations, and no-show cases.
• Handle employee transportation queries, complaints, and service-related issues promptly.
• Coordinate route planning, vehicle allocation, and shift-wise transportation requirements.
• Monitor transportation operations through GPS/transport management systems.
• Ensure adherence to company transport policies, safety procedures, and statutory requirements.
• Coordinate emergency situations such as vehicle breakdowns, accidents, route deviations, or driver-related issues.
• Maintain daily transport records, including trips, vehicle details, driver information, attendance, incidents, and exceptions.
• Verify vendor invoices and supporting documents against actual trips and services provided.
• Track vehicle utilization, occupancy, cancellations, and operational performance.
• Conduct regular coordination with security, HR, facilities, and other internal teams.
• Support onboarding and briefing of transport vendors and drivers on company policies and safety standards.
• Prepare daily/weekly/monthly MIS reports related to transport operations.
• Monitor vendor performance against agreed SLAs and escalate recurring issues.
• Assist in audits, compliance checks, and transport-related documentation.
• Support continuous improvement initiatives to improve service quality and optimize transportation costs.

Key Skills & Competencies

• Good communication and coordination skills.
• Strong problem-solving and decision-making ability.
• Ability to handle multiple tasks in a time-sensitive environment.
• Good knowledge of MS Excel and basic reporting/MIS.
• Familiarity with GPS tracking and transport management systems is an advantage.
• Vendor and stakeholder management skills.
• Good understanding of employee transport operations and safety practices.
• Ability to work in shifts, including early morning, evening, night, weekends, or holidays when required.
• Strong attention to detail and record-keeping skills.
• Ability to remain calm and respond effectively during operational emergencies.