Assistant Manager - B2B Mobility Operations
Mahindra Logistics
- Delhi, India
- Entry Level
- Posted
- Plan, coordinate & implement operations for business as per agreed Service level.
- Identify and communicate training needs of staff and coordinate program and/or train internally.
- Maintain strategic relationship with customers for timely & satisfactory resolution and reduction of customer complaints - Using Customer Relationship management practices and periodic SLA review with the customers.
- Monitor and adhere to Emergency Response Management and improvement in response time.
- Review & report operations Performance from time to time as per laid down procedures within People Transport Operations Processes (PTOP).
- Conduct weekly Operations performance Service review with team and ensure a detailed analysis and recording of gap/weak areas and attach a plan of action for improvement in consultation with Country operations and Quality management team.
- Work closely with BA Strategy team for resolution of service deficiencies and meeting vehicle requirements.
- Ensure data availability and resolution of billing queries within the agreed time frame.
- Take full responsibility and ownership to ensure Timeliness & Accuracy of operations data.
- Meet customers for periodic reviews and lead the same.
- Execute the cross utilisation strategies for the branch.
- Keep a close check on the business margins
- Visit night operations on a regular basis.