Senior Executive - Operations

Job Description – Senior Executive, Operations

Key Responsibilities

• Manage day-to-day Sort Centre operations, including Inbound, Outbound, Dispatch, and Returns.
• Handle return operations, shipment processing, and dispatch activities.
• Ensure timely inbound scanning, sorting, inventory movement, and outbound dispatch.
• Monitor operational KPIs, productivity, and customer-agreed SLAs.
• Manage manpower deployment and ensure optimal resource utilization.
• Maintain 5S standards, safety, and operational discipline.
• Identify operational gaps and drive corrective actions.
• Coordinate with internal teams and stakeholders for smooth operations.
• Guide and support team members to achieve operational targets.

Experience Required

• Prior experience in Inbound, Dispatch, and Return Operations is mandatory.
• Experience in Sort Centre / Warehouse / Logistics operations preferred.