Sr Customer Success Manager

Join Dynatrace, a leader in unified observability and security. As a Senior Customer Success Manager, you will be responsible for preserving and growing subscription renewals from assigned named accounts, driving adoption of our Digital Experience Management solutions. You will work closely with customers to ensure their success and satisfaction with our products, while also identifying new business growth opportunities.

Responsibilities

• Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
• Own renewal strategy and subsequent on-time renewal of subscription(s) for assigned named accounts.
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.