Senior Customer Success Manager

Coder

Coder as a Senior Customer Success Manager, where you will lead customer rollouts, monitor health and usage, and keep stakeholders informed.

Responsibilities

You will partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.
Your responsibilities will include owning onboarding and rollout plans for new customers, engaging with customers to understand their goals and challenges, identifying expansion opportunities, overseeing renewals and forecasting, and serving as the primary point of contact for inquiries and escalations.
You will also monitor and report on customer health and usage, and develop deep expertise in Coder's products.
Lead rollouts, monitor health and usage, and keep stakeholders informed.
Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation.
Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions.

3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
Hands-on experience with Salesforce and other industry-standard CS platforms
Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
High EQ with strong verbal communication and technical writing skills
Self‑motivated with a creative and analytical approach to problem-solving
Habit of staying current on industry trends, CS best practices, and the competitive landscape
History of building strong relationships across executive, business, and technical stakeholders
Customer success or sales experience focused on developer tools
Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon)

USD 112,000 - 170,000