Senior Customer Success Engineer

Join Cyera, a leading data security company, as a Senior Customer Success Engineer. In this role, you will optimize customer utilization and return on investment, serve as the primary technical expert on the Cyera Platform, and drive customer adoption through effective onboarding and training processes. You will also troubleshoot technical issues, monitor customer well-being, and collaborate with customers to develop joint success plans. This position requires a results-oriented mindset, prior experience collaborating with development teams, and proficiency in SQL and cloud environments.

Responsibilities

• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives, and driving customer adoption through effective onboarding and training processes.
• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform.

Requirements

• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention

Prior experience collaborating with Development teams

• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
• A clear and concise verbal and written communicator, capable of conveying complex information effectively
• Experience with programming or scripting languages and familiarity with APIs and web services
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail

Preferred

• Prior experience working in a software company in a technical customer-facing role is essential

Pay

USD 170,000 - 190,000