IT Help Desk Specialist

Join IXL Learning, a leading developer of personalized learning products. As an IT Help Desk Specialist, you will provide top-tier technical support, oversee software and hardware maintenance, and contribute to the integration of technology across business units. You should have 3-5 years of help desk support experience, a customer-centric attitude, and excellent communication skills.

Responsibilities

• Provide advanced technical support and mentorship to help desk specialists, ensuring smooth and efficient tech operations.
• Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms.
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems, and contribute to the technology integration of mergers and acquisitions.
• Passion for improving education through technology!
• Strong ability to prioritize tasks, use resources wisely, and drive process improvement

Requirements

• Experience managing conference rooms and A/V equipment
• 3-5 years of experience in help desk support
• Customer-centric attitude with a strong passion for helping others
• Excellent written and spoken communication skills
• Bachelor’s degree in computer information systems or a related field