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Senior Account Manager (MyTutor)

IXL Learning

Skills

Preferred

  • Account Management/Customer Success / Renewal Sales / Inside Sales

Join MyTutor as a Senior Account Manager, where you will develop and manage relationships with school administrators across the UK. You will be responsible for project managing your accounts, handling tutoring renewals, expansions, customer retention, and engagement activities. You will collaborate closely with field sales to achieve strategic goals and provide best-in-class service to your accounts.

To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touchpoints for multiple accounts

You possess exceptional communication skills, both verbal and written, and you are a strong presenter

Responsibilities

  • Develop and manage relationships with school administrators across the UK to ensure customer satisfaction throughout the customer life-cycle.
  • Handle tutoring renewals, expansions, customer retention, and engagement activities in assigned territory, collaborating with field sales counterparts.

Requirements

  • Proactively communicate with customers throughout the year to provide best-in-class service, building strong relationships with key decision-makers.
  • We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity
  • Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
  • Detail-oriented and exceptionally organized
  • Exceptional communication skills, written and verbal
  • BA/BS Degree
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Strong presentation skills
  • Exceptional critical thinking, research and problem-solving skills
  • Proven ability to work effectively across teams
  • MS Office, Google Suite computer skills. SalesForce experience a plus

Preferred

  • Classroom experience and/or a related educational field preferred
  • 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall