Account Manager (MyTutor)

Join MyTutor as an Account Manager, where you will develop relationships with school administrators across the UK, handle tutoring renewals and expansions, and ensure customer satisfaction throughout the customer life cycle. You will manage approximately 300-500 customer accounts, conduct proactive outreach, and communicate new product enhancements. The ideal candidate will have a passion for education, account management, and customer success, with strong communication skills and the ability to multi-task.

Developing and nurturing relationships with school administrators across the UK to ensure customer satisfaction and retention.

We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity

Responsibilities

• Proactively reaching out to customers with expiring accounts to secure tutoring renewals and expand customer engagement.
• Accurately tracking all customer-related activities and communication in, and gathering customer feedback to improve product offerings.

Requirements

• The ideal candidate will have a passion for education, account management, and customer success
• You must have internal collaboration skills to work with your account management colleagues and team lead

Proven ability to work effectively across teams

• Energetic self-starter who thrives in a fast-paced team environment
• MS Office, Google Suite computer skills. SalesForce experience a plus
• Classroom experience and/or related educational field experience of 2+ years preferred
• Detail-oriented and exceptionally organized
• Ability to multi-task and manage multiple accounts/activities simultaneously
• Presentation skills
• Comfortable with technology and passionate about bringing Tutoring into the classroom
• Exceptional communication skills - verbal and written
• Bachelor’s degree
• Ability to learn and be an expert on the MyTutor platform
• Exceptional critical thinking, research, and problem-solving skills

Preferred

• Account Management/Customer Service experience a plus