IT Support & Operations Specialist

Join our vibrant London office as an IT Support & Operations Specialist. In this role, you will provide technical assistance, manage office operations, and serve as the main point of contact for day-to-day business needs. You will have hands-on experience in IT technical support, exceptional organizational skills, and a passion for improving education through technology.

Provide high-touch technical assistance to the London office teams by resolving hardware, software, network, and account issues.

Responsibilities

• Assist in administering Google Workspace, Slack, VPNs, and MyTutor’s backend system, and develop and maintain clear documentation for operational processes.
• Serve as the main UK point of contact for day-to-day business needs, coordinating cross-office operations and routing key documentation to US headquarters.
• Hands-on experience in an IT technical support or a technical customer-facing role

Requirements

• Energetic, dependable, and positive team player who thrives on setting colleagues up for success
• Ability to prioritise daily tasks efficiently and work independently in an in-office environment
• Practical, solutions-oriented mindset with a proven ability to research, diagnose, and resolve complex technical issues across hardware, software, and everyday tools (e.g., Google Workspace, Slack)
• Exceptional organisational skills with a high attention to detail and a proactive approach to anticipating team needs
• Strong written and verbal communication skills with a welcoming, customer-focused approach
• Bachelor’s degree required

Benefits

• Passion for improving education through technology!