Senior Customer Success Engineer (Identity Security)

Join Cyera as a Senior Customer Success Engineer, where you'll be the trusted technical voice for our customers. In this high-impact, customer-facing role, you'll drive product adoption, ensure long-term success, and play a key role in making Cyera's identity solution the go-to platform for NHI security. You'll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs.

Act as the trusted technical voice for customers, guiding them through the onboarding process and ensuring a smooth and positive experience.

Responsibilities

• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
• Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.

Requirements

• 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)
• Self-motivated, detail-oriented with strong communication and interpersonal skills
• Extensive experience providing Cyber/Identity solutions to big enterprise customers
• Excellent collaborator, with the ability to engage across multiple teams to drive an outcome
• “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
• Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams
• Experience with increasing customer satisfaction, adoption rates, and retention
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion

Preferred

• Experience building and operating in an early stage company – highly preferred