Senior Staff Technical Success Executive

Join SentinelOne as a Senior Staff Technical Success Executive, where you will lead complex customer situations, build trusted relationships with executives, and drive successful long-term outcomes. You will be the primary executive partner for strategically significant customer engagements, leading technical recovery efforts and ensuring measurable business outcomes from their SentinelOne investment. This role requires deep technical expertise in enterprise cybersecurity platforms and a customer-oriented mindset.

Responsibilities

• Assumer la responsabilité exécutive des situations client identifiées par le système d'alerte précoce, le programme des comptes critiques, la gestion de crise ou les escalades exécutives.
• Développer et posséder des plans de récupération et de succès exécutifs, définissant les jalons techniques, les plans d'engagement exécutif, la stratégie commerciale et les objectifs de réalisation de valeur.

Requirements

• Diriger les efforts de récupération technique pour des situations client complexes, y compris les incidents majeurs, les pannes de produit, les défis de déploiement et les préoccupations opérationnelles.
• Excellent analytical, problem-solving, and executive communication skills
• Demonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authority
• Strong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leaders
• Strong systems thinking with the ability to manage multiple technical workstreams simultaneously while maintaining executive-level customer confidence
• 10+ years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles
• Ability to manage multiple high-profile customer engagements simultaneously in a fast-paced environment
• Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies, with the ability to quickly understand complex customer environments and technical architectures
• Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments
• Customer- and outcome-oriented mindset with a passion for solving complex enterprise customer challenges
• Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges
• Strong commercial acumen, including enterprise renewals, contract negotiations, executive commercial strategy, and long-term customer planning
• Ability to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, Engineering leaders, and executive business stakeholders while translating technical complexity into executive decision-making
• Ability to rapidly synthesize information across Product, Engineering, Support, telemetry, and customer environments to develop practical recovery strategies
• Experience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement program
• Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadership role
• Experience partnering closely with Product Management, Engineering, and Technical Support organizations
• Hands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalations

Preferred

• Previous Customer Success leadership, Strategic Account Management, or Professional Services leadership experience
• Executive relationship management experience with Fortune 500 customers
• Cybersecurity industry experience