Senior Technical Program Manager (Services Operations)

SentinelOne, a leading cybersecurity company, as a Senior Technical Program Manager in Services Operations. In this role, you will drive program execution across high-priority workstreams within Customer Outcomes, including Customer Experience, Services, and Detection & Engineering. You will manage SentinelOne's threat intelligence partnership portfolio, support AI model program management, and lead program management for high-visibility ThreatOps engagements.

Responsibilities

• Conduire l'exécution du programme à travers plusieurs flux de travail prioritaires au sein des résultats clients, y compris l'expérience client, les services et l'ingénierie.
• Gérer le portefeuille de partenariats en matière de renseignement sur les menaces de SentinelOne, y compris les flux de données externes payants et les arrangements de partage d'intelligence.
• Diriger la gestion du programme d'accès aux modèles d'IA de SentinelOne au sein de l'organisation des résultats clients, y compris la coordination des programmes de fournisseurs.

Requirements

• A proactive, accountable approach to problem-solving, with the ability to create structure in ambiguous environments and drive execution without direct authority
• Exceptional communication, negotiation, and stakeholder management skills, with the ability to manage multiple simultaneous projects
• 7 or more years of experience in technical program management, project management, or service delivery within a technology or cybersecurity company
• Strong ability to translate complex technical concepts into actionable project deliverables and success criteria for both technical and non-technical stakeholders
• Experience managing external vendor and partner relationships, including contract governance, SLAs, data-sharing agreements, and performance tracking
• A blend of technical program management rigor and cybersecurity domain knowledge, with the ability to keep multiple concurrent workstreams moving without dropping threads

Preferred

• Experience with threat intelligence programs, MITRE ATT&CK framework, or threat reporting is a significant plus
• Experience with cybersecurity solutions (EDR, XDR, threat intelligence platforms) or security operations is highly desirable
• Bachelor's degree or equivalent experience
• Familiarity with AI/ML model deployment, vendor model access programs, or related technical program management in an AI-adjacent domain

Pay

USD 132,000 - 182,000

Benefits

• This position offers a comprehensive benefits package, including medical, dental, and vision coverage, unlimited time off, and a 401K plan.