Technical Account Manager (Technical Advisory)

Sonar, a leading company in the software development industry, as a Technical Account Manager.

Responsibilities

• In this role, you will be responsible for increasing the usage of the SonarQube ecosystem within accounts, improving account satisfaction, and reducing the risk of churn.
• You will actively listen to account technical pains, work on plans to overcome them, and advocate for their resolution.
• You will also promote the Sonar methodology, assist Sonar sponsors in the account, and keep accounts up to date on the roadmap.
• Additionally, you will educate developers and managers on the value of static code analysis and ensure the account's Sonar technical deployment is aligned with its size and criticality.
• Augmenter l'utilisation de l'écosystème SonarQube au sein des comptes, en augmentant la valeur qu'ils tirent de nos produits et leur consommation.
• Établir et maintenir Sonar en tant que conseiller de confiance dans le compte, inciter les comptes à rester à jour sur une version active de Sonar.
• Écouter activement et formaliser les douleurs techniques du compte ou d'autres inhibiteurs d'adoption, travailler sur des plans pour surmonter ces obstacles.

Requirements

Attention to details

• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
• At least 5 years of experience in pre- or post-sales customer-facing activities
• Excellent presentation skills with strong written and verbal communication skills
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge

Autonomy to run your activity/plans with limited supervision

• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
• High listening skills and the ability to formalize and abstract elements expressed by customers and partners