Senior Customer Onboarding Engineer

Join our team as a Senior Customer Onboarding Engineer, where you will be the technical owner of a new customer's first 30 days, leading the implementation and deployment of the NodeZero platform. You will work cross-functionally with key internal and customer stakeholders, diagnose and resolve implementation failures, and collaborate with various teams to unblock implementation issues. This role requires a strong technical background in cloud, Linux, networking, containers, identity, and security, as well as excellent project management skills.

Assumer la responsabilité technique de l'intégration d'un nouveau client, en gérant le processus de la passation de la vente à la mise en production.

Responsibilities

• Diriger le projet d'intégration sur une période de 30 jours, en coordonnant les efforts entre les équipes internes et le client.
• Diagnostiquer et résoudre les problèmes d'implémentation, en effectuant des analyses de causes profondes et en écrivant des connaissances pour l'équipe de support.

Requirements

• Solid working knowledge of AWS, Azure, or GCP and IaC tools such as Terraform, Ansible, or CloudFormation
• Familiarity with identity management: RBAC, SSO (OAuth, SAML), and directory services (Active Directory, LDAP)
• 5+ years in technical support, systems administration, cloud operations, implementation, or a similar enterprise role, ideally supporting large-scale or Fortune 500 deployments
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience
• Demonstrated self-learning: labs, certifications (for example AWS Solutions Architect, Linux+, or equivalent), personal projects, or open-source work
• Background in cybersecurity, including threat detection, vulnerability management, encryption standards, and compliance frameworks such as SOC 2 or GDPR
• Basic database literacy: relational vs. schemaless stores, schema, querying, and light administration
• Ability to run a customer-facing technical engagement to a 30-day finish line with minimal supervision
• Strong Linux administration in production: configuration, performance tuning, hardening, and troubleshooting
• In-depth networking fundamentals: TCP/IP, firewalls, VPNs, load balancers, and tools such as Wireshark and tcpdump
• Experience comparable to a junior cloud administrator in an enterprise setting: multi-tenant environments, resource allocation, and compliance requirements
• Hands-on Docker and containerization experience, including building, deploying, and managing applications in orchestrated environments (Kubernetes or similar)
• Basic scripting in Bash, Python, or PowerShell for automation, diagnostics, and workflow support
• Proven experience integrating and troubleshooting APIs, including REST services, authentication mechanisms, and API-driven automations in enterprise applications
• Basic experience with managed databases such as Amazon RDS: setup, backups, scaling, and query optimization
• Familiarity with observability tools such as Datadog for monitoring, logging, and alerting in distributed systems
• Prior onboarding, professional services, or TAM work with a defined time-to-go-live

Preferred

• Broader coding ability in Python, JavaScript, or Go, including custom tools or scripts that automate implementation or support work
• Experience creating reusable assets: validation scripts, Terraform modules, Datadog dashboard/alert packs, and customer-ready runbooks

Pay

USD 126,000 - 140,000