Director of IT Engineering

Join our fully remote, security-focused SaaS company as the Director of IT Engineering. In this role, you will lead our internal IT function, overseeing multiple teams and ensuring a secure, reliable, and efficient technology experience for our global workforce. You will define and drive the multi-year IT strategy, own end-to-end accountability for IT performance, and build a high-performing IT organization. Additionally, you will partner with various departments to support the company's growth and success.

• Définir et piloter la stratégie et la feuille de route IT sur plusieurs années, en alignement avec les objectifs de l'entreprise.
• Assurer la responsabilité de la performance, de la qualité et des résultats des équipes Help Desk, IT Engineering et Business applications.
• Construire, diriger et développer une organisation IT performante, y compris les managers et les contributeurs individuels seniors.

• Identity and access management (e.g., Okta, Entra, or similar)
• Comfort making pragmatic tradeoffs between ideal architectures and business reality, while still moving toward secure, durable solutions
• Strong vendor management skills, including evaluation, negotiation, and ongoing performance management
• Ticketing and ITSM tooling (e.g., Jira Service Management or similar)
• Endpoint management (macOS and/or Windows) and device lifecycle
• Deep understanding of core IT domains, including:
• Collaboration and productivity suites (e.g., Google Workspace, Slack, Zoom)
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders and to present options, risks, and recommendations clearly
• Demonstrated ability to manage other managers and have a track record of developing them
• Demonstrated ability to design and implement IT processes at scale (intake, change management, incident management, problem management, asset management)
• Significant experience (typically 10+ years) in IT, with at least 5+ years in people leadership roles, including managing managers and multi-site or distributed teams
• High bias for action, ownership, and follow-through in ambiguous, rapidly changing environments
• Strong partnership history with Security, Engineering, and Compliance teams on identity, access, and device security controls
• Network and office connectivity in hub locations (Wi-Fi, conference rooms,)
• Enterprise AI administration and enablement (e.g., Claude, Gemini, AWS Bedrock or similar)
• Cloud infrastructure (e.g., AWS, or similar)
• Proven track record owning IT strategy and operations for a mid-sized or larger organization, ideally in a SaaS, security, or other highly regulated / security-conscious environment
• Experience operating in a remote-first or hybrid workplace, supporting distributed employees across time zones
• Experience in a high-growth startup or scale-up environment
• Background in cybersecurity, IT security engineering, or exposure to security frameworks and audits (e.g., SOC 2, ISO 27001, FedRAMP)
• Experience building or supporting IT operations for federal, regulated, or public sector customers
• Prior leadership of IT in a remote-first organization

USD 218,000 - 256,000