Customer Success Associate

Join our growing global Customer Success organization as a Customer Success Associate in EMEA. In this role, you will serve as a strategic advisor to a portfolio of mid-market customers, driving adoption, value realization, retention, and growth. You will collaborate cross-functionally with Sales, Product, Engineering, and Support, and help shape the Customer Success experience across the EMEA region. This position offers growth opportunities, an innovation-driven culture, a flexible work environment, and an inclusive and diverse team.

Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption.

Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value.

Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process.

Requirements

• Location: based in the Netherlands and able to work in a hybrid model, at least 1 day per week in our Amsterdam office
• Experience managing a book of business with revenue targets (ARR, NRR, GRR)
• Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized
• English fluency required; fluency in French, Spanish, or German preferred
• Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred

In-depth knowledge of cybersecurity practices and principles

• Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders
• 3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment

Preferred

• Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments

Pay

EUR 70,000 - 85,000