IT Analyst

Join our team as an IT Support Analyst, where you'll provide hands-on technical support to our East Coast-based employees. This front-line role is perfect for someone who enjoys solving technical problems directly with end users and wants to build depth across endpoint, identity, and collaboration tooling.

Responsibilities

• You'll resolve day-to-day technical issues remotely, support onboarding and offboarding logistics, administer routine identity and access tasks, and maintain accurate records of tickets, assets, and resolutions.
• Fournir un support technique de première ligne aux employés, en résolvant les problèmes techniques liés au matériel, aux logiciels et aux outils de collaboration.
• Gérer les demandes d'assistance et les tickets, en assurant un suivi approprié et en escaladant les problèmes complexes si nécessaire.
• Participer à l'intégration et à la désintégration des employés, en s'occupant de la fourniture d'équipements, de la configuration des comptes et de la récupération des appareils.

Requirements

• This is a great opportunity for someone with 2-4 years of experience in IT support, help desk, or IT operations.
• Must demonstrate curiosity and a willingness to question the norm in pursuit of an exceptional user experience
• Must demonstrate sound judgment in knowing when to resolve an issue independently versus escalate it
• Must be able to communicate clearly with both technical and non-technical employees
• Must be able to prioritize and manage a queue of concurrent requests with minimal direction
• Must have foundational experience in IT support, help desk, or end-user services
• Must have working knowledge of common endpoint operating systems (MacOS and/or Windows) and standard enterprise collaboration software
• Expert in Google Workspace, Slack, and Zoom
• Experience supporting both in-office and remote/distributed employees preferred
• Familiarity with Jira or Jira Service Management
• 2–4 years of experience in IT support, help desk, or IT operations
• Comfortable managing identity in Okta, Entra, or similar

Pay

USD 115,000 - 130,000

Benefits

• Experience using Jamf, Iru, or Intune