jobapplier

Customer Support Engineer

VAST Data

Skills

Required

  • storage
  • Scripting
  • programming
  • networking
  • Linux
  • network configuration
  • network troubleshooting
  • Linux system administration tasks
  • Linux OS
  • S3
  • bash

Preferred

  • SLAs

Join VAST Data as a Customer Support Engineer, where you will be a technical expert involved in daily operations and escalations. You will work closely with customers and various teams across the business, providing technical support and guidance. The ideal candidate will have 5+ years of experience in customer-facing positions, strong scripting and programming skills, and extensive knowledge of enterprise IT infrastructure and storage.

Responding to customer issues, both reactively and proactively, and using hands-on-keyboard skills to resolve them.

About VAST Data

Experience working in a rapidly growing, entrepreneurial, dynamic start-up

Responsibilities

  • Building trusted customer relationships based on your customer-first mindset, technical excellence, and command of the VAST product.
  • Managing your workload to meet KPIs and VAST SLAs while ensuring customer happiness and satisfaction.

Requirements

  • 5+ years of experience in customer-facing pre-sales or post-sales positions working with complex storage solutions
  • Scripting and programming skills: bash scripting is required, plus familiarity with at least one other programming language
  • Extensive knowledge and experience in enterprise IT infrastructure, networking and storage, along with a broad understanding of the enterprise software world
  • A good understanding of networking, with working experience of network configuration on Linux and network troubleshooting
  • An MS or BSc in Computer Science, Computer Engineering, Electrical Engineering or a related field
  • The ability to manage your own time and caseload with rapidly changing priorities
  • Knowledge and working experience of common Linux system administration tasks and the Linux OS in general
  • Significant experience with file systems and scale-out NAS implementation
  • In-depth knowledge and hands-on experience with S3 and high-performance computing
  • Excellent written and verbal business communication and presentation skills
  • Hands-on lab and hardware management experience