Advanced Implementation Consultant

Responsibilities

• Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs

Clearly communicate implementation status, issues, risks, and effort

• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout

Troubleshoot and triage customer issues during implementation

• Work with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

What you’ll be doing

• What you need to be successful
• Familiarity with implementing Software-as-a-Service solutions

Several years of experience working on enterprise-scale deployments

Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise

Project management experience

• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 2-5 years of consulting experience
• 2-5 years of client-facing experience

Passion for cloud technologies

• Professional fluency in Spanish is required for this role
• Nice to have: comms background

Competitive Compensation -

• we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400

Recharge -

31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August

Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave

Volunteer Day - you’ll get one day off per year for supporting a social project

This role is open to candidates across Canada. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees.

Pay Range

$77k - $91k CAD base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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