Technical Services Engineer II

Join Dynatrace, a leading software company focused on creating real value for enterprises and end customers. As a Technical Services Engineer II, you will be the first point of contact for technical issues, ensuring smooth digital operations for users. You will diagnose and resolve IT-related issues, provide hardware and software support, and assist with technical projects and improvements. This role offers the opportunity to work with the latest technologies, collaborate with a diverse team, and grow your career in a supportive environment.

Responsibilities

• Diagnose and resolve IT-related issues or escalate when necessary, guiding users through troubleshooting steps.
• Provide hardware, software, and workplace equipment, handling user and access management requests and responding to technical inquiries.
• Support meeting room technology and provide technical support for local events, while also delivering local and regional technical projects.