Senior Product Solutions Manager

Join our team as a Senior Product Solutions Manager, where you will play a crucial role in ensuring our enterprise customers are successfully onboarded and set up for success. In this cross-functional role, you will act as a program manager, implementation specialist, and product partner.

USD 122,485 - 187,602

Responsibilities

• You will work directly with customers to configure their environments, write and iterate on AI prompts, execute SQL queries for data mapping and reporting, drive end-to-end user acceptance testing, and build foundational playbooks for new product areas.
• You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap.
• This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.
• Assurer l'intégration technique et opérationnelle des clients, en configurant leurs environnements et en traduisant les procédures opérationnelles standard en solutions adaptées.
• Rédiger, tester et affiner les prompts d'IA, en exerçant un jugement solide sur les seuils de qualité pour les lancements de version 1.
• Écrire et exécuter des requêtes SQL pour configurer des rapports personnalisés et valider l'exactitude des données.

Requirements

• This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up
• Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation
• Prompt Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs
• Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services
• Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success
• Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing
• Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions
• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations)
• Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers
• Prior professional experience working with an enterprise "system of record"

Preferred

• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems