Technical Implementation Services Manager

Join EvenUp, a fast-growing legal technology company, as the Manager of Technical Implementation Services. In this leadership role, you will oversee the teams responsible for architecting, configuring, and operationalizing client technology integrations. You will work closely with various departments, including Product, Engineering, Sales, and Customer Success, to ensure a seamless customer journey from contract to go-live. This position offers flexible working hours, a variety of virtual team events, and a comprehensive benefits package.

Lead, mentor, and grow the technical services teams, fostering a culture of technical excellence and continuous improvement.

Responsibilities

• Own the end-to-end technical delivery strategy for customer integrations, including system-to-system connections and integration frameworks.
• Act as the primary liaison between Professional Services and EvenUp’s Product and Engineering teams, translating complex customer integration needs into actionable product requirements.
• Strong operational mindset, comfortable building process from the ground up, defining metrics, and holding teams accountable to delivery standards

Requirements

• 5+ years of experience in technical implementation, solutions architecture, systems integration, or professional services with at least 3 years in a people leadership role managing multiple teams or team leads
• Demonstrated experience designing and delivering complex system integrations, including REST API frameworks, webhooks, workflows in a SaaS or legal technology environment
• Deep understanding of data governance, security, and compliance best practices, including familiarity with SOC 2 and HIPAA/PII requirements
• Excellent communication skills: able to distill complex technical concepts for executive audiences, including communicating clearly and taking ownership when delivery risks or failures occur, while also diving into the details with implementation teams
• Track record of building and scaling post-sale technical teams in fast-growing, customer-facing environments with multiple concurrent implementations, while maintaining delivery momentum as processes and systems are still being built
• A founder’s mentality: ability to thrive in a fast-paced, ambiguous environment with high volumes of ad hoc requests and shifting priorities, bringing structure to ambiguity and driving outcomes without relying on fully built systems
• Strong technical fluency: ability to engage credibly with engineers, solutions architects, and data specialists on integration architecture, data modeling, and troubleshooting without needing to write the code yourself
• Experience working cross-functionally with Product, Engineering, Sales, and Customer Success to align delivery priorities and drive shared outcomes, with a bias toward ownership and problem-solving in the face of ambiguity
• Experience leading teams through a period of hypergrowth or significant organizational scaling
• Prior exposure to AI-powered products and the unique implementation considerations they bring

Preferred

• Experience in legal technology, legaltech SaaS, or professional services for law firms
• Familiarity with case management systems (CMS) and legal practice management platforms commonly used by personal injury law firms
• Hands on background in SQL, Python scripting, or API development that enables deeper technical mentorship for your teams

Pay

USD 140,000 - 170,000