Order Management Administrator (Temporary)

Join Absolute, a leading security company, as a temporary Order Management Administrator. In this full-time role, you will be responsible for fulfilling software license orders, responding to customer requests, maintaining business process documents, and troubleshooting order-related issues. You will also support various order management transactions and collaborate with other departments to resolve issues. This position offers competitive pay, exceptional benefits, and opportunities for career development.

Responsibilities

• Fulfill software license orders using Salesforce and NetSuite, ensuring compliance with department Service Level Agreements.
• Respond to requests from internal and external customers in a helpful, solutions-oriented manner, escalating issues as necessary.
• Maintain and keep current business process documents for customers on the Order Management Confluence and Asana platforms.
• Strong attention to detail — as a security company, correctly assigning orders to the proper customer accounts is essential
• Proficiency in Excel (Pivot Tables, Filter, Sort), as many tasks require managing order data files before reviewing them in Salesforce and NetSuite
• Strong team player, willing to support teammates at all levels to help the department meet its objectives — including training others and contributing new ideas for improving processes

Requirements

• Five years of experience in an Order Management environment, with an understanding of booking orders in a Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environment

Benefits

• Strong ability to learn variations of standard billing methods