Senior Customer Success Manager

Join DataSnipper as a Senior Customer Success Manager, where you will be instrumental in helping our customers achieve their goals using our AI-powered solutions. You will own the customer journey from onboarding to long-term value and retention, fostering strong relationships built on trust and collaboration. This role offers a unique opportunity to work closely with professionals in global capital markets, deliver exceptional service, and build a thriving community for our customers.

About Datasnipper

• Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders, guiding them through business transformation enabled by DataSnipper.
• Collaborative Spirit: Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders
• Business Transformation Focus: Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes
• Trusted Advisor Mindset: Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value

Responsibilities

• Drive Business Transformation: Help customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains.
• Champion Product Adoption and Value Realisation: Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers adopt DataSnipper features.
• Accountability and Ownership: Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked
• Adaptability and Growth Mindset: Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve

Requirements

• Customer Success Experience: 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion)
• Excellence in Communication: Professional fluency in English (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite

Preferred

• Audit Background: Hands-on experience in external or internal audit, or assurance is nice to have

Pay

USD 139,000 - 174,000