Senior Customer Success Manager

Join DataSnipper as a Senior Customer Success Manager, where you will be instrumental in helping our customers achieve their goals using our AI-powered solutions. You will own the customer journey from onboarding to long-term value and retention, build strong relationships, and drive business transformation. This role offers the opportunity to work closely with professionals in global capital markets and contribute to the growth and success of our business.

Champion product adoption and value realization by conducting comprehensive training sessions, establishing regular Business Reviews, and developing success plans.

About Datasnipper

• Act as a Trusted Advisor and strategic partner to key stakeholders, guiding them through business transformation enabled by DataSnipper.
• Trusted Advisor Mindset: Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value
• Business Transformation Focus: Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes

Responsibilities

• Drive business transformation by helping customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains.

Requirements

• If you’re passionate about customer success and ready to own the moment, we’d love to hear from you!
• Audit Background: Hands-on experience in external or internal audit, or assurance is nice to have
• Collaborative Spirit: Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders
• Customer Success Experience: 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion)
• Accountability and Ownership: Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked
• Adaptability and Growth Mindset: Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve
• Excellence in Communication: Professional fluency in English and Dutch or French (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite