(M/W) Customer Solutions Engineer – Industrial Robotics

Join our Operations department as a Customer Solutions Engineer specializing in Industrial Robotics. You will be responsible for implementing and customizing our robotic solutions for customers, from the Proof of Concept phase to full deployment. This role requires frequent travel and direct interaction with industrial environments. You will work closely with the Product team and R&D, adapting existing software and hardware modules to meet customer needs. Additionally, you will support pre-sales activities and ensure successful integration of our solutions into industrial environments.

• Assurer le soutien aux ventes, y compris les démonstrations et les discussions techniques avec les clients.
• Effectuer des visites sur site pour comprendre les opérations des clients, les contraintes et les cas d'utilisation.
• Configurer et adapter les modules logiciels et matériels développés par la R&D aux besoins des clients.

• Diploma: Engineering degree or equivalent (mechanical, electrical, software, robotics, or related fields)

• Strong multidisciplinary technical background with a hands-on, field-oriented and solution-driven mindset,

• Proven experience or strong exposure to industrial environments (factories, logistics sites, warehouses), with a good understanding of their constraints (processes, safety, operations, stakeholders),

• Willingness and availability to travel extensively in France and internationally

• Ability to work cross-functionally with Product, R&D and Business Development teams

• Excellent communication skills, with the ability to translate operational needs from the field into clear technical requirements.

**Skills**

• Professional level of English and French: Expert

• Technical integration and configuration of complex systems in industrial environments: Expert

• Understanding and adaptation to industrial constraints (operations, safety, workflows): Autonomous

• Strong customer focus with ability to propose pragmatic, field-adapted solutions: Autonomous

• Project execution on-site (industrial deployments): Autonomous

• Technical training and support delivery to operational teams: Autonomous