(M/W) Senior Customer Solutions Engineer – Industrial Robotics

Join our Operations department as a Senior Customer Solutions Engineer – Industrial Robotics. You will be responsible for implementing and customizing our robotic solutions for customers, from the Proof of Concept phase to full deployment. This role requires frequent travel and direct interaction with industrial environments. You will work closely with the Product team and R&D, adapting existing software and hardware modules to meet customer needs. Additionally, you will support pre-sales activities and ensure successful integration of our solutions into industrial environments.

Responsibilities

• Assurer la mise en œuvre et la personnalisation des solutions robotiques pour les clients, de la phase de preuve de concept à la mise en service complète.
• Travailler en étroite collaboration avec l'équipe produit et la R&D pour adapter et appliquer les modules logiciels et matériels existants aux besoins spécifiques de chaque client.
• Agir en tant que principal contact technique tout au long des phases de prévente, de déploiement et de post-déploiement, en comprenant les besoins opérationnels et en proposant des solutions adaptées.
• Technical training and support delivery to operational teams: Autonomous

Requirements

• Diploma: Engineering degree or equivalent (mechanical, electrical, software, robotics, or related fields)
• Strong multidisciplinary technical background with a hands-on, field-oriented and solution-driven mindset,
• At least 4 years of proven experience or strong exposure to industrial environments (factories, logistics sites, warehouses), with a good understanding of their constraints (processes, safety, operations, stakeholders),
• Willingness and availability to travel extensively in France and internationally
• Ability to work cross-functionally with Product, R&D and Business Development teams
• Excellent communication skills, with the ability to translate operational needs from the field into clear technical requirements.
• Skills

Professional level of English and French: Expert

• Technical integration and configuration of complex systems in industrial environments: Expert
• Understanding and adaptation to industrial constraints (operations, safety, workflows): Autonomous
• Strong customer focus with ability to propose pragmatic, field-adapted solutions: Autonomous
• Project execution on-site (industrial deployments): Autonomous