Customer Support Specialist

We're looking for someone who takes a customer question seriously and follows through with a clear, useful answer.

About Endex

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles

Responsibilities

5 Days In-Person

• As a Customer Support Specialist at Endex, you'll own the support queue and first response to product questions. You'll troubleshoot known issues, maintain clear customer updates and route deeper failures to Technical Support Engineers with reproducible context. CSMs remain accountable for broader account adoption and health.
• Own First Response: Triage chat and email requests by urgency and customer impact, keeping response and follow-up commitments clear.
• Resolve Product Questions: Reproduce known issues, explain supported workflows and provide accurate guidance or a safe workaround.
• Gather Good Evidence: Capture steps, context and examples needed to investigate an issue.
• Escalate with Context: Give technical owners the user impact, reproduction steps and relevant environment details while keeping the customer informed.
• Turn recurring answers into useful help content.
• You care about getting someone to a useful outcome.
• You ask questions before assuming the cause.
• You manage a queue and follow through on promised updates.
• You can prioritize a busy support queue, write useful customer updates and keep a case moving through resolution.

Requirements

• You write accurately and keep explanations straightforward.

Preferred

• Software support experience
• Familiarity with ticketing tools
• Experience with ticketing systems, service-level targets and knowledge-base documentation

Benefits

• Monthly Wellness Stipend
• 401K Matching