Renewals Manager

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location

New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles

Commitment

• 5 Days In-Person
• We're looking for someone who makes renewals predictable by getting ahead of risks, stakeholders and contract details.
• As a Renewals Manager at Endex, you'll own the commercial renewal process across a portfolio of customers. You'll work with customer success and sales to connect the value delivered to a clear, timely renewal decision.

Your Key Responsibilities

Own Renewal Timing

Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal.

Build the Value Case

Work with CSMs on usage, outcomes and risk before presenting a renewal proposal.

Negotiate Renewals

Manage proposals, commercial discussions and procurement follow-through.

Manage Retention Risk

Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence.

Improve Predictability

Maintain renewal forecasts and document the reasons behind outcomes.

What We're Looking For

Renewal Experience

You've managed subscription renewals or commercial account relationships.

Detail-Oriented

You catch dates, terms and inconsistencies before they cause problems.

Commercial Judgment

You negotiate directly while protecting the customer relationship.

Strong Coordinator

You keep customers and internal owners aligned on next steps.

Retention Discipline

You can manage a renewal book, negotiate terms and explain gross retention, churn risk and on-time execution.

Nice to Have

Enterprise SaaS contract experience

Experience with procurement teams

Experience forecasting subscription renewals and working with customer health or usage data

Full-Time Benefits

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching