Customer Success Consultant, B2C

Join Mirakl, a leading marketplace solution provider, as a Customer Success Consultant in London. In this role, you will serve as the strategic and functional point of reference for B2C clients, build personalized post-launch action plans, define seller and customer strategies, work cross-functionally with Mirakl's Business and IT teams, and embed AI into your daily workflows. You should have 18 to 24 months of experience in management consulting, e-commerce, or Customer Success in B2B Enterprise SaaS, along with strong analytical and communication skills.

Responsibilities

• Servir como el punto de referencia estratégico y funcional para los clientes B2C, gestionando talleres personalizados y dando forma a la estrategia del mercado.
• Construir planes de acción personalizados post-lanzamiento con cada cliente, liderar revisiones comerciales basadas en datos y traducir el análisis de KPI en recomendaciones concretas.
• Definir estrategias para vendedores y clientes, comparar con los principales mercados globales y aprovechar las últimas tendencias del comercio electrónico.